What can I expect after my order is placed?
You will receive an email confirmation on your purchase followed by a call from our customer care team to schedule your first service date.
What if I need service to multiple locations?
Our offer currently only support shred pickups from a single location. If you have more than one location, you can either set up an account for each location or contact us at 888-703-8127.
Do you sell other services?
The One-time shred service on our website is currently all we offer at this time.
Why should I shred my documents?
Secure shredding allows businesses to safely destroy unnecessary paper based documents that may contain confidential information. Shredding can help prevent identity theft or data breach, free up space, and recycle documents.
How do I prepare for my One-Time shred service?
Once you place your order online, you will be contacted by one of our Customer Service teammates to schedule the service date.
All material that needs to be destroyed should be placed in a dry box with a lid or in bins/bags easily accessible for pickup.
Can you pick up from my house or storage unit?
We do service some residential locations, so please contact us to verify that your location is accessible.
What if my material is not boxed?
All material that needs to be destroyed should be easily and quickly accessible. If the material is in bags or storage bins, you will need to place it into a Iron Mountain shredding bin that the driver will provide on the day of service. There is no need to purchase boxes.
Is the paper shredded onsite?
Paper is picked up from your location and transported to a shredding facility for final shredding. You can request a final "certificate of destruction" once the service is complete.
I have a one-time shred service, how do I know my materials have been destroyed?
You can request a final "certificate of destruction" once the service is complete.
What can I shred through?
Pricing, Payment & Billing
How can I get a quote?
Our One-time shred service is a fixed price, just select the box range you need to shred. We have no upfront costs or additional monthly fees, all prices are inclusive of transportation, handling, and set-up.
What if my ACH didn't go through?
Call customer service for assistance at 888-703-8127.
What if I need to cancel?
Contact your customer service representative and they will assist you with closing your account and canceling your service appointment.
Security & Compliance
Who is transporting my documents from my office to the facility? How can I be sure they are authorized to handle the confidential information?
Who touches my documents between them getting picked up and them being stored?
Protecting our customers’ assets begins the minute we receive them, and doesn’t end until we either return them or securely destroy them. In order to ensure the security of federal agency information assets, we rely on a series of tightly-linked safeguards, which we refer to as a “chain of custody.” This chain of custody is a set of procedures that assigns a unique identifier to each customer asset in Iron Mountain’s possession, enabling it to be tracked constantly, no matter where it is.
A secure Chain of Custody is an important core capability at Iron Mountain because it assures our customers get: