How do I know my documents have been securely stored or destroyed?
Iron Mountain ensures the protection of your information while it is in transit with our patented security, real-time tracking, and auditable chain of custody that we call InControl®. Our highly trained drivers follow strict guidelines and careful instructions during the loading and transport of records.
Can I get a quote for products or services before I buy?
Yes, our e-Commerce storefront allows you to add a product or service to your cart and then send it to your email as a quote. The email quote will have a unique link that will allow for you to purchase the saved cart at a later time.
Are there additional costs associated with the products or services?
No, we have no rental fees, upfront costs or additional monthly fees, all prices are inclusive of transportation, handling, and set-up.
Can I buy other Iron Mountain services online?
The e-Commerce storefront currently includes only a few Iron Mountain services at this time.. All other Iron Mountain services can be requested by contacting the Iron Mountain Sales team here, https://www.ironmountain.com/contact/contact-form.
What can I expect after my online order is placed?
You will receive an email confirmation on your purchase followed by an onboarding call from our customer support team to schedule your first service date.
Why should I shred my documents?
Secure shredding allows businesses to safely destroy unnecessary paper based documents that may contain confidential information. Shredding can help prevent identity theft and data breaches - and can help to free up space, and recycle documents.
How do I prepare for my One-Time Bulk Shredding service?
Once you place your order online, you will be contacted by one of our Customer Support teammates to schedule the service date.
If using the Offsite service, all material that needs to be destroyed should be placed in a dry box with a lid or in bins/bags easily accessible for our driver to pick up. If the material is in bags or storage bins, you will need to place it into an Iron Mountain shredding bin that our driver will provide on the day of service. There is no need to purchase boxes.
If using the Onsite service, all material that needs to be destroyed should be easily accessible by our driver when they arrive with the mobile shredding vehicle.
Can you pick up from my house or storage unit?
We do service some residential locations, please contact us to verify that your location is accessible. Services such as Onsite Shredding require larger streets, longer processing times and produce substantial noise. Please be aware if your neighborhood or street has limitations regarding these things and large vehicles.
Is the paper shredded onsite?
If using the Offsite service, paper is picked up from your location and transported to a shredding facility for final shredding. You can request a final "certificate of destruction" once the service is complete.
If using the Onsite service, paper will be shredded onsite using a specially equipped mobile shredding vehicle.
What size containers are provided by Iron Mountain for recurring shred plans?
What can I shred?
Pricing, Payment & Billing
What if I need service to multiple locations?
Currently, the e-Commerce storefront pricing only supports services for single locations. If you have more than one location, you can either set up an account for each location or contact us at 888-703-8127.
Can purchases made through the e-Commerce storefront be linked to an existing Iron Mountain account?
No, if you have an existing contract with Iron Mountain, any purchases made through the e-Commerce storefront will not be linked to your Iron Mountain account.
How is payment captured each month?
When you sign up for a plan you are automatically enrolled in autopay for the length of the contract term. You will be billed on the same day each month and receive email confirmation.
Can I change my plan over time?
Yes, you can update your plan by contacting your Iron Mountain customer support representative at 1-888-703-8127. You can upgrade the amount of storage or shred bins you require, or even upgrade to a different plan altogether. In some cases fees may apply, and you will be notified if that is the case. All changes will be active on the first day of your next billing cycle.
What if my ACH (Automated Clearing House) (aka, bank account) didn't go through?
Call customer support for assistance at 888-703-8127.
What if I need to cancel?
Contact your customer support representative and they will assist you with closing your account and canceling your service.
Security & Compliance
Is Iron Mountain secure?
Safeguarding what you value is our priority. We not only abide by the strictest industry standards—we help set them. Our industry memberships, certifications and awards keep us ahead of new developments so we can innovate for our customers. Check out our certificates, awards, commitments and partnerships here, https://www.ironmountain.com/about-us/certifications-and-awards