How can we help?
Self-Service Tools
Manage your account, payments, and shredding bins securely.
Receipt Lookup
View and download transaction receipts for your records.
Payment Method Update
Update your default payment method for future charges.
Flex Bin Scheduler
Schedule your bin pickup to avoid rental fees. Does not support changing service dates. To reschedule service dates use the Contact Customer Service form below.
Contact Customer Support
Guidance & tips for faster resolution
Before reaching out, please have your Online Purchase Number and Account Email ready. Submitting an inquiry allows our Customer Success team to review your request and respond in a timely fashion.
SUPPORT PHONE1-800-899-4766
Frequently Asked Questions
Quick answers to frequently asked questions.
General Questions
Yes, our e-Commerce storefront allows you to add a product or service to your cart and then send it to your email as a quote. The email quote will have a unique link that will allow for you to purchase the saved cart at a later time.
The e-Commerce storefront currently includes only a few Iron Mountain services. All other Iron Mountain services can be requested by contacting the Iron Mountain Sales team at 800-899-4766 or complete the Contact Form.
Buying online is Iron Mountain’s fastest and most convenient way to buy. If you would like to speak to someone prior to buying, you can call us at 800-899-4766, Chat with us or complete the Contact Form.
Account Questions
Iron Mountain Express (IMX) has relaunched as a new platform; therefore, any previous accounts will not be used. All new orders will be assigned a new account.
No, if you have an existing contract with Iron Mountain, any purchases made through the e-Commerce storefront will not be linked to your Iron Mountain account.
e-Commerce Customers will not be set up with Iron Mountain Connect (IMC) access.
Please use the Contact Customer Service form listed on this Online Help Center.
Your Customer ID can be found on your online receipt or on email notices about your scheduled service. The ID is typically 4-6 alphanumeric characters.
Order and Scheduling Questions
e-Commerce has automated the order fulfillment process; therefore, you do not need to interact with a Care agent for scheduling.
Online orders will be scheduled by the transportation team for the next available time in your area within 24 hours of order placement. You will receive automated emails with the scheduled date and time.
Yes, you will need to follow the standard process of requesting a reschedule of your service appointment. Submit a Contact Customer Service form found on this online Help Center.
Payments and Charge Questions
Yes, you will need to follow the standard process of requesting a refund of your service. Submit a Contact Customer Service form found on this online Help Center.
Receipts are emailed immediately at time of purchase. If you need a copy of the receipt at a later date, you can use the Receipt Lookup option on the Help Center to reprint the receipt. You will need your Online Purchase Number and Email Address that was used on the initial purchase.
Products and Service Questions
The following can be securely shredded:
- Clean paper, any color and any size
- Blueprints
- Newspapers
- Magazines
- Brochures
- Mail — including window envelopes
- Photographs
- File folders, any color (no need to remove staples, paper clips, rubber bands, or small binder clips)
- Cardboard
- Wet or moldy material
- Telephone books
- Hardcover books
- Plastic bags and packing material
- Computer discs, CDs, DVDs
- Backup and VCR tapes
- Transparencies
- ID badges and driver’s licenses
- Microfiche and Microfilm
- X-rays
- Batteries (no batteries of any kind)
- Computer parts
- Printer and photocopier parts
- Trash or hazardous materials
- Biohazardous and Medical Waste (including needles and sharps)
- Metals (including binders, hanging folders with metal hangers)
You may schedule the pickup service using the Flex Bin Scheduler in the online Help Center.
You have 30 days starting on your initial delivery date to fill the bin and schedule the pickup service.
Included in the price, you have a flexible 30-day period to fill up the bin and call for a single pickup. If more time is needed, no problem - for an additional $50 per month per bin, you can keep the bin for an additional 30 days.
The additional time rental fee is charged in increments of 30 days for $50. There is not a prorated option.
Included in the price, you have one single pickup service. You can split the single order into multiple pickups for an additional $50 per bin per pickup. If you purchased 2 bins and want to have 2 pickups then you will pay an additional $50 for the second pickup.
Yes, you can purchase boxes for shredding. Please note that boxes will be destroyed along with the contents and not returned for future use.
Yes, the Iron Mountain boxes were designed with storage in mind. Each box is easy to assemble and has a protective, extra deep lid design for additional durability.