Help Center

Contact Info

Order status, scheduling, and service questions

Chat customer support

Agents available between 8 am to 6 pm EST

Connecting with Iron Mountain is easy. For swift solutions, explore our FAQs. Our attentive team is available from 8am to 6pm Eastern, ensuring your needs are met. Connect seamlessly via phone, email, or chat - your satisfaction is our priority. Let Iron Mountain guide you to exceptional assistance.

Quick references:

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Express Dashboard

Check on your online order status, update payment details and schedule Flex Bin pickups.

Schedule a Pickup

Schedule Flex Bin Pickup Service

* Account email address
* Order confirmation number (Must include hyphen)
Must be 17 characters (including “-”)
No order found. Try again.
Your order has already been placed. To verify, log into the Express Dashboard.

Check your email

 
An account confirmation has been emailed for the Flex Bin pickup to the following email address.
june.jones@email.com
You need to take action within 15 minutes to complete the scheduling, otherwise you will need to restart the process.
This form will reset in 15 minutes.
Resources

How to Prepare for Service
Download any of these useful documents that pertain to your upcoming service.

Service Location Eligibility
Use our zone lookup tool by entering your service location zip code to find your pickup & delivery day of the week for records storage and shredding. Note the online store only supports service to Zones: Metro, 1, and 2.

Blog
Stay up to date with the latest Iron Mountain insights and learn more about some of our exciting products & services on our blog.
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