• Recurring Monthly Service Accounts - If you have recurring services such as monthly Shredding or monthly Storage, we will be reaching out via email and phone to confirm how you would like to proceed with your account.
• One Time Service Accounts - If you have a one time service such as bulk paper shredding or IT electronic recycling, we will close your account with Iron Mountain Express. If you would like to purchase another one time service you can call our sales team at 1-800-899-4766.

We will process your account closure without penalization.  You will not be charged any additional fees.

• Access to your account and data may be limited or restricted after our process is completed. Any data deemed necessary will be transferred according to applicable data privacy laws.
• If there is something with your account that you need access to, you can email askcustomerservice@ironmountain.com.

Unfilled orders will be scheduled with our transportation team accordingly. You can report issues with any outstanding orders to order@ironmountain.com.

You can request refunds and credits for orders at order@ironmountain.com.

You can access the Customer Dashboard application to view purchase history and print any receipts until 12/15/2024. At that time the application will be decommissioned. If there is something with your account that you need access to after this date you can email askcustomerservice@ironmountain.com.  

Stored payment information will be securely deleted in accordance with applicable data privacy laws. Any future charge or purchase with Iron Mountain will require setting up a new payment agreement.

Iron Mountain Express will make a final charge on your current stored payment in December 2024.